Using structured interviews and behavioural based questions is the preferred method for candidate evaluation. The learning documents and tools in this section will teach and support firms in the art of successful interviewing.

This section provides member firms with the learning, tools and resources necessary to establish performance measures and to compare the team members’ performance to these measures consistently.

The Strategy and Planning section of the Human Capital Centre provides accounting firms with a simple process and related tools to construct a One Page strategic plan when trying to attract, retain and develop their firm personnel.

The Flexibility section of the Human Capital Centre was created to provide firms guidance on how to implement or evolve their flexible work arrangements and make the programs successful.

The Partner Accountability section provides an array of practical information and hands-on tools to help your firm face any partner accountability and unity concerns. 

This section explores the best practices in team development for firms to develop high-performance, productive and motivated teams.

Mentoring is a skill essential to a superior leadership. This section offers guidance and resources in becoming a more influential and dynamic partner.

The Employee Retention section highlights resources available for firms looking to adopt innovative hiring, retention and advancement policies and to empower organizations to become employers of choice.