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No matter your level in the firm, you can become a strategic partner to your clients by translating day-to-day client challenges into consulting opportunities. The Trusted Client Adviser Toolbox provides a process and tools to assist you in transforming client service and growing your practice. These tools will help you and your firm:

  • Evaluate existing clients and determine factors that make an ideal client for your firm
  • Ask thought provoking questions that get to the source of what keeps your clients awake at night
  • Identify and prioritize client concerns and engagements
  • Present ideas internally and gain leadership buy-in
  • Understand, articulate and price value and overcome price objections
  • Gain client feedback and improve firm processes

Action:

Identify clients.

Process:

Use the Client Evaluation Tool in conjunction with the Good Fit Client Tool to assist in selecting the best client candidates for Trusted Client Adviser services. Document your progress with those receptive clients using the Client Selection & Tracking Worksheet, and consider using the Client Disengagement Letter as needed.

Tools

Good Fit Client Tool

pdf Download

Client Evaluation Tool

xls Download

Client Selection and Tracking Worksheet

xls Download

Client Disengagement Letter

doc Download